Your privacy matters to us. This Policy explains how shell77 collects, processes, stores, and protects your personal data, and what rights you have over that data as a registered member on our platform.
Last updated: 1 June 2026
Key principles that guide how shell77 handles your personal information
All personal data held by shell77 is encrypted using AES-256 at rest and transmitted exclusively over TLS 1.2+ connections. Your information is never transmitted in plain text at any point across the shell77 infrastructure.
shell77 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is shared only with service providers who are contractually bound to process it solely on shell77's instructions.
Registered shell77 members may request access to, correction of, or deletion of their personal data at any time by contacting support. Data subject requests are processed within 30 days in accordance with applicable data protection law.
As a platform licensed by an international gaming authority, shell77 is required to meet strict data protection standards as a condition of its licence. This includes mandatory data breach notification procedures and regular security assessments.
shell77 uses only essential and analytics cookies. No third-party advertising cookies are placed on your device without your knowledge. Cookie preferences can be managed at any time through your browser settings.
All shell77 marketing communications require opt-in consent. You may withdraw consent and unsubscribe from any shell77 marketing at any time via your Account Settings or by contacting the shell77 support team directly.
This Privacy Policy ("Policy") describes how shell77 ("shell77", "we", "us", "our") collects, uses, stores, shares, and protects personal data obtained from individuals ("you", "your") who register for, access, or use the shell77 online gaming platform at shell77.co (the "Platform"). This Policy should be read together with shell77's Terms and Conditions. By registering an Account or using the Platform, you confirm that you have read and understood this Policy.
shell77 is the data controller responsible for the personal data you provide when registering and using the Platform. As data controller, shell77 determines the purposes and means of processing your personal data. All data subject requests and privacy-related enquiries should be directed to the shell77 privacy team via the support channel at support at shell77.co.
shell77 collects personal data in the following categories:
2.1 Registration Data. When you create a shell77 Account, we collect your full name, date of birth, Malaysian identity card number (MyKad), mobile telephone number, residential address, and preferred username. This data is required to create and maintain your Account and to comply with our KYC obligations under our gaming authority licence.
2.2 Financial Data. To facilitate deposits and withdrawals, shell77 collects payment method identifiers, transaction reference numbers, and deposit/withdrawal amounts. shell77 does not store full bank account numbers or full eWallet credentials — payment processing is handled by authorised third-party payment processors who are contractually bound to PCI-DSS compliance standards.
2.3 Gaming Activity Data. shell77 records your gaming history, including games played, wagers placed, session durations, and game outcomes. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting purposes.
2.4 Technical Data. When you access the Platform, shell77 automatically collects your IP address, browser type, device type, operating system, and session identifiers. This data is used for security monitoring, fraud prevention, and improving Platform performance.
2.5 Communications Data. shell77 retains records of communications between you and our support team, including live chat transcripts and support ticket correspondence. These records are maintained for quality assurance and dispute resolution purposes.
2.6 Marketing Preferences. Where you have provided consent, shell77 records your marketing communication preferences, including opt-in status for promotional offers, newsletters, and sportsbook alerts. You may update or withdraw these preferences at any time.
shell77 processes your personal data for the following purposes:
shell77 relies on the following legal bases to process your personal data:
shell77 does not sell, rent, or trade your personal data. shell77 shares your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
All third-party service providers processing personal data on shell77's behalf are required to enter into data processing agreements that restrict their use of personal data to the specific purposes for which it was shared and that require them to maintain appropriate technical and organisational security measures.
shell77 operates on an internationally hosted infrastructure. Your personal data may therefore be processed in jurisdictions outside Malaysia. Where personal data is transferred internationally, shell77 ensures that adequate safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to protect your personal data to a standard equivalent to that which it receives under applicable Malaysian data protection law.
shell77 retains your personal data for as long as your Account remains active and for a minimum of five (5) years following Account closure. This retention period is required to meet shell77's AML and gaming authority licence obligations. Financial transaction records may be retained for up to seven (7) years in compliance with applicable financial record-keeping requirements. Marketing preference data is retained until you withdraw consent.
Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.
shell77 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include AES-256 encryption at rest, TLS 1.2+ for all data in transit, role-based access controls limiting staff access to personal data on a need-to-know basis, multi-factor authentication for all administrative systems, and regular independent penetration testing of the Platform infrastructure.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, shell77 will notify the relevant gaming authority and, where required by applicable law, will notify affected Players without undue delay.
shell77 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help shell77 provide a functional and personalised experience. shell77 uses the following categories of cookies:
shell77 does not use third-party advertising or retargeting cookies. You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
Subject to applicable law, you have the following rights in relation to the personal data shell77 holds about you:
To exercise any of these rights, please contact shell77 support via live chat or by email at support at shell77.co. shell77 will respond to all data subject requests within thirty (30) days. Identity verification may be required before requests are processed.
The shell77 Platform is strictly for persons aged 21+. shell77 does not knowingly collect personal data from persons under the age of 21. If shell77 becomes aware that it has collected personal data from a person under 21, that Account will be immediately closed and all associated personal data will be deleted. If you believe that a minor has registered an Account on the Platform, please contact shell77 support immediately.
shell77 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered Players via the Platform and, where practicable, via direct notification to registered contact details. The "Last Updated" date at the top of this Policy will be revised upon any amendment. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or shell77's handling of your personal data, please contact the shell77 privacy team via:
This Privacy Policy was last reviewed and updated on 1 June 2026.
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